Yes, we need you to create an account with us to make your shopping experience easier and faster. By creating an account you will be able to:
* Track and trace your orders
* Store addresses for faster billing and shipping
* View your past order history
* Use other enhanced features of our website
You may create an account by clicking on the My Account link on the top right of the screen and CONTINUE as new customer. You will be prompted to fill in your personal details, address and create a password. Once you have done so, click the "CONTINUE" button to finish.
can i change or cancel my order after placing it?
Once your order is submitted and paid, we begin processing it immediately so we can get it to you fast. Your order status will be showed as 'Processing' during this phase. You can contact us to modify or cancel your order before its status changed to 'Shipped'.
do you provide international shipping service?
Yes, we provide international shipping service and the shipping rate is calculated automatically during checkout. You could place the order directly from our website.
how can i get in touch with us?
If you have any question about shopping on our website, you may reach our customer support by Contact Us page or sending email to us .Customer Support representatives will usually answer your question within 24 hours.
what payment methods are accepted?
We accept Visa, MasterCard as well.
what are your delivery options?
We deliver to all 50 country,so everybody can enjoy our products! Our store is also proud to offer standard shipping to international addresses. We provide standard (ground) shipping by default and the delivery time is 7 - 20 business days. If you need express shipping, please reach us for special order.
how can i track my order?
After you complete the checkout process, you will receive an order confirmation email with the order number, acknowledging your order has been placed. If you have not received an order confirmation email shortly after placing your order, please first check your email spam folder before asking our customer support.
Further information regarding the status of your order will be sent to you via email. When your order ships from our warehouse, you will receive a shipping confirmation e-mail containing tracking information. You may follow the status of your order via our emails to you, or sign into My Account at any point to check the status of your order in the Order History page.
how do i return merchandise?
We hope you love what you ordered, but if not, you can return our merchandise. We gladly accept returns of most new, unused items in their original condition, including all tags and other item packaging within 15 days.
what is the return policy?
If you receive an incorrect item, or damaged or defective merchandise, please contact our customer support immediately by the Contact Us page or email.
If you would like to make a return by email, please submit your return request from our customer and get the approval first. You must pack the merchandise in its original, unused condition, including tags and packaging.
my parcel is missing - what should i do?
If you have yet to receive your parcel, we're sorry. Check with your neighbors first to see if they've signed for your parcel. For any orders that are delivered to a neighbor, a calling card will be put through your door to advise you of the property name or number it has been delivered to. If you're still not able to locate your parcel, don't worry, contact us on customer services and we'll help you.
30-DAY PRICE GUARANTEE
The commodity enjoys 30-day price guarantee. You can apply for price protection if the price reduces within 30 days.
Customers can apply for price protection as long as the purchased commodity has "30-day price guarantee" logo. They can apply within 30 days before or after the order is signed. For the unpaid order, customers can pay at the price of the product after the application is approved; for the paid order, you will be refunded for the price difference.
1.Commodities purchased elsewhere can not enjoy price guarantee;
2.Invalid orders such as cancelled or deleted orders can not enjoy price guarantee;
3.Orders that have applied for after-sales service can not enjoy price insurance;
4.Order for Replacement, Group buy, and Commercial Purchase Orders can not enjoy price guarantee;
5.Unpaid online orders can not enjoy price guarantee; orders paid with limited-category coupons will deduct the part paid with the limited-category coupons before calculating the difference;
6.Below situations can not enjoy price guarantee. i.e, Commodities are out of stock;Commodities are participating in the spike ;Commodities are limited-purchase goods;
7.Suit Products or products as gift can not enjoy price guarantee;
8.Beyond the price guarantee period or the commodity price has not been changed,customers can not enjoy price guarantee;
9.Orders before "Waiting to be printed"or orders at "Locked" state can not enjoy price guarantee;
10.Extra gifts added while commodity price has not been reduced, the price guarantee is not applicable(Price for gifts needs to be deducted when applying for price guarantee);
11.Other products with special instructions on web page can not enjoy price guarantee;
12.At present, commodities with direct price reduction, discount, buy M free N can enjoy price guarantee;
13.The price displays on the product page at the time of customer application or feedback shall prevail.
Which price shall be prevailed for price protection?
The price displays on the product page at the time of customer application or feedback shall prevail.